Refund policy

Due to the nature of our fragrance products, all sales are final. We do not accept returns, exchanges, or refunds for change of mind.

A refund, replacement, or other appropriate resolution may be considered only where:

• An incorrect product has been delivered.

• A product is received damaged or defective.

• A refund or other remedy is required under applicable UAE law.

Customers should report damaged, defective, or incorrect products promptly after receiving their order and provide their order details and supporting photographs where applicable.

Order Cancellation

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been processed or dispatched, cancellation may no longer be possible.

Where a refund is approved, it will be processed through the original payment method. The time required for the refund to appear may vary depending on the payment provider or issuing bank.

Nothing in this policy limits any mandatory consumer rights available under applicable UAE law.